Terms of Use

These terms apply when you use The Rollecito website to browse our menu, place an order for pickup or delivery, or track an order (“we”, “us” and “our” mean The Rollecito). By placing an order you agree to these terms. If you do not agree, please do not use the website to order.

• You can order as a guest or while signed in. Please give us a name and, for delivery, a phone number where you can be reached, so we can hand over your order and contact you about it.
• Menus depend on the location and the time you choose. Some items are only available at certain times of day. If an item in your cart is not available at the time you pick, we will tell you before you pay.
• You can order for as soon as possible or schedule an order ahead of time, within the times shown when you check out.
• Your order is confirmed once payment is accepted. You will receive a tracking link where you can follow its progress.

• Prices are shown in U.S. dollars on the menu and at checkout. Your checkout summary lists the subtotal, any discount, any delivery fee, a payment processing fee, and the total you will be charged. The total shown before you pay is the amount charged.
• A payment processing fee is added to cover card and online payment costs. It is shown as its own line before you pay.
• Payments are processed securely by our payment provider, Stripe. We do not see or store your full card details.
• Promo codes apply to the food subtotal only, not to delivery or processing fees, and are subject to the conditions shown with the code (for example dates, minimum order or usage limits). One promo code can be used per order.

Please collect your order at the location you selected, at or after the pickup time you chose. Times are our best estimate; we will have your order ready as close to that time as we can. Please bring your order number or tracking link.

• Deliveries are carried out by an independent third-party courier service (currently Uber Direct), not by our staff. To arrange your delivery we share your name, phone number, delivery address, delivery instructions and the items in your order with that service.
• Delivery is only available to addresses the courier service can reach and, where we set one, for orders that meet the minimum order amount shown at checkout.
• The delivery fee is quoted for your address before you pay and you must accept it to continue. Quotes are only held for a short time. If a quote expires before you pay, we check the price again; if it changed, we show you the new price and you can accept it or choose pickup instead. We never charge a delivery fee you did not accept.
• Delivery times are estimates provided by the courier service and can change because of traffic, weather or courier availability.
• Please make sure someone is available to receive the order at the address given, and that your phone number and instructions (for example a gate code) are correct. If the courier cannot complete the delivery because of incorrect details or because nobody is available, we may not be able to offer a refund.
• The live tracking page and any contact with the courier are provided by the courier service and may be subject to its own terms.

• To change or cancel an order, contact the location as soon as possible using the details below. Once we have started preparing your order we may not be able to change or cancel it.
• If we cancel your order (for example because an item is unavailable or a delivery cannot be completed for reasons on our side), we refund the full amount to your original payment method.
• If something is wrong with your order, please contact us the same day so we can make it right.
• Refunds are returned to the original payment method. How long they take to appear depends on your bank or card issuer.

Our food is prepared in a kitchen that handles common allergens such as wheat, milk and eggs, and items may contain traces of others. We cannot guarantee that any item is free of allergens. Notes you add to an order are requests that we do our best to follow, not guarantees. If you have a severe allergy, please contact the location before ordering.

• If you sign in, you are responsible for activity on your account. Let us know if you think someone else has used it.
• Please do not misuse the website: for example, by placing orders you do not intend to collect or pay for, interfering with how the site works, or trying to access other people's orders or information. We may refuse or cancel orders that appear fraudulent or abusive.

The Rollecito name, logo, photos, menu descriptions and other content on this website belong to us or our licensors. You may not copy or use them for commercial purposes without our permission.

We work to keep the website available and accurate, but it may sometimes be unavailable, and menus, prices and hours can change. To the extent permitted by law, our responsibility to you for any order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under consumer protection law that cannot be limited.

We use the details you give us to prepare, deliver and support your order. For questions about your information, contact us using the details below.

We may update these terms from time to time. Changes are posted on this page with a new “Last updated” date and apply to orders placed after that date.

• Email: hello@therollecito.com
• Phone: (323) 612-9202

See also our Accessibility statement.